How to report false positives

Recent new items have raised awareness of the dangers of false positives in security products.  The potential for false positives is something that Norton takes very seriously and we have implemented multiple processes in our development and certification of signatures to prevent false positives.  But there is always a possibility of a false positive reaching the field.  Additionally, there are …

Hot Issues & Hot Fixes (Updated April 6, 2011)

Hot Issues – problems with the product that we are currently researching and working to resolve, or additional information regarding current situations. If you have additional information about issues, please post it to the existing thread on the subject. Please do not create a new thread for the same subject; this will create confusion about the issue.   – My computer …

Security Response – Check your computer for malware

Symantec Security Response has created a short video to introduce you to some of the common hiding places for malware. The video presented by Benjamin Nahorney (Senior Information Developer) takes you through the following topics: 1) Looking for suspicious programs in Windows Startup by using msconfig. 2) Checking the list of running processes and services using Windows Task Manager and …

Subscription Clarification

With all the great questions I received with the first Subscription Clarification post, I thought it would be a great idea to post a NEW and IMPROVED post. I have also opened a discussion thread on the subject in each board for customers with questions about their specific situations.   Important Links: Update Center (US): http://updatecenter.norton.comPurchase A Renewal: http://shop.symantecstore.com/store/symnahho/en_US/DisplayUpgradePage/ThemeID.106300/pgm.12788100Upgrade your …

Welcome to the Norton Users Community Forum!

The Norton Users Community Forum is officially out of Beta! This has been a great project, and we appreciate your help in establishing this community.  Many thanks to everyone who has joined the Norton Forums since our launch in April 2008.  We kicked off this project with the intent of creating a place where Norton customers, employees and other people …

How to troubleshoot a suspected Malware infection

Please follow the below steps if you suspect that you may be infected with a threat which your Symantec product isn’t detecting: –    Ensure you have the latest virus definitions by running LiveUpdate.–    Run a full system scan, removing any malicious files which are detected. If, after following the above steps, no threat is found, check for any recently created …

New Feature – KUDOS

Hi everyone, There’s a new feature we’ve just implemented for the “Norton Forums BETA” – Kudos! Kudos are a way for you to give approval to content that you think is helpful, well-formed, insightful, or otherwise generally valuable in the community. When you give kudos to a message, you are not only offering a thumbs up for good content, but also a …

Forums Usage Guidelines

Forums Usage Guidelines Symantec provides these Norton Forums as a service to help customers exchange ideas, tips, information, and techniques related to our products. These Forums are here for the enjoyment and benefit on Symantec customers, and are accessible to all who register and are 13 years of age or older. These guidelines and rules are presented here so that …